Shipping policy

Shipping Policy

At Kalavan, we carefully pack every product to ensure that it reaches you safely. As many of our products are handmade and crafted by artisans, each piece is handled with care before dispatch.

1. Order Processing

Orders are generally processed within 2 to 4 business days after successful payment.
Handmade or customized products may require additional processing time. If so, the estimated timeline will be mentioned on the product page.
Orders are not processed or dispatched on Sundays and public holidays.
Once your order has been dispatched, you will receive shipping and tracking details through your registered email address or mobile number.

2. Delivery Time

For deliveries within India:

Standard delivery: Approximately 4 to 8 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather, holidays, or other circumstances beyond our control.
Remote and non-serviceable areas may require additional delivery time.

The delivery timeline is an estimate and does not constitute a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Kalavan may offer free shipping promotions or free shipping on qualifying orders. The applicable shipping terms will be displayed during checkout or on the relevant offer.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number or tracking link, where available.

You can use the tracking information provided by the courier to check the status of your shipment.

5. Damaged Products

We take reasonable care when packaging our products. However, if your package arrives visibly damaged:

Take photographs of the outer packaging before opening it.
Take photographs or a video of the product and packaging after opening.
Contact us within 48 hours of delivery at [your email address].
Provide your order number along with the photographs/videos.

We will review the issue and determine the appropriate resolution in accordance with our Return & Refund Policy.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

If an order is returned to us because of an incorrect, incomplete, or inaccessible address, additional shipping charges may apply for re-delivery.

Please carefully verify your address and contact details before placing your order.

7. Delayed or Failed Delivery

Delivery may be delayed due to circumstances including:

Extreme weather
Natural disasters
Public holidays
Courier disruptions
Transportation issues
Incorrect address or contact information
Events beyond Kalavan's reasonable control

If a shipment is significantly delayed, please contact us with your order number so that we can assist you.

8. International Shipping

International shipping availability may vary by product and destination.

If international shipping is available for your order, applicable shipping charges, customs duties, taxes, and other import-related charges will be communicated or displayed where applicable.

Customs duties and import taxes, if applicable, are generally the responsibility of the customer. Delivery timelines for international orders may vary depending on customs clearance and local regulations.

9. Handmade Products

Kalavan works with artisans and offers handmade and culturally rooted products. Minor variations in colour, texture, dimensions, patterns, and finishing may naturally occur from one piece to another.

These variations are a characteristic of handmade craftsmanship and are not necessarily considered defects.